Frequently Asked Questions
Everything you need to know about your Bagstore experience.
What materials are used in your handbags?
We use a variety of high-quality materials including premium genuine leather, eco-friendly vegan leather, and durable canvas. Specific material details can be found on each product page.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please ensure all tags are still attached to qualify for a full refund.
Do you offer a warranty on your products?
Yes, all Bagstore products come with a 1-year limited warranty covering manufacturing defects in materials and workmanship.
How do I care for my leather bag?
To maintain the quality of your leather, we recommend avoiding prolonged exposure to direct sunlight or water. Clean with a soft, damp cloth and use a leather conditioner every few months.
Can I change or cancel my order after it's been placed?
Orders are processed quickly, but we can make changes if you contact us within 1 hour of placement. After that, we may only be able to process a return once you receive the item.